Return Policy

Summary: Returns are accepted by mail within 30 days of receipt. A 15% restocking fee applies to all returned parts, and return shipping is paid by the customer. Exchanges are not accepted.

Eligibility

• Return requests must be made within 30 days of receipt of your order.
• Parts must be new, unused, not installed or tried, resaleable, and in the original packaging.
• Electrical parts are not returnable.
• We reserve the right to refuse and send back any part we find has been installed, used, or does not meet the above criteria.

How to Return a Part

1. Contact us before sending anything back, using our Contact Us page (select "Return Request"), by email at [email protected], or by phone at 630-233-9296. Please include your order number.
2. We will review your request and reply with the return approval and shipping instructions.
3. Pack the part in its original packaging, include a copy of your invoice, and ship it to us by mail. The customer is responsible for the return shipping label and its cost.

Fees and Refunds

• A 15% restocking fee is deducted from the refund on all returned parts.
• Approved refunds are issued to your original payment method within 5–7 business days of us receiving and inspecting the returned part.

Exchanges

We do not offer exchanges. If you need a different part, please return the original part following the steps above and place a new order.

Cancellation Policy

• An order or a portion of an order may be cancelled up until the time it is shipped and no longer in our possession.
• If the cancelled part was special ordered from the manufacturer, a cancellation fee of 15% may apply.