• Shipping costs are calculated at checkout based on the weight, dimensions, and delivery location of your order. Final shipping charges are displayed before payment is completed.
• In stock orders ship within 24 hours.
• Weekend orders will be processed the next business day.
• If a part is not in stock and must be ordered from the manufacturer, it usually takes 2-3 days to arrive to us and will be promptly shipped to you. Most of the orders are shipped complete within 2-3 business days. A few of the parts ordered from the manufacturer may take up to 5-6 business days to arrive and will be shipped to you immediately upon arrival.
• Depending upon location, ground shipments typically take 2-7 business days via FedEx Ground, UPS Ground, or USPS Priority Mail.
• Your order may be shipped Overnight for an additional cost, calculated at checkout.
• Oversized shipments may incur an additional shipping charge; you will be contacted for approval prior to shipping.
• Ground and oversize transit times are estimates and may occasionally vary due to carrier delays outside our control.
• Shipping carrier substitutions may be made at our determination in an attempt to reduce shipping cost to the customer.
• We do not ship internationally.
• In the unlikely event that a part has been placed on backorder or discontinued, we will do our best to try and find one for you as quickly as possible and will contact you with an updated timeline.
• We do not ship COD orders.

Return Policy

Summary: Returns are accepted by mail within 30 days of receipt. A 15% restocking fee applies to all returned parts, and return shipping is paid by the customer. Exchanges are not accepted.

Eligibility

• Return requests must be made within 30 days of receipt of your order.
• Parts must be new, unused, not installed or tried, resaleable, and in the original packaging.
• Electrical parts are not returnable.
• We reserve the right to refuse and send back any part we find has been installed, used, or does not meet the above criteria.

How to Return a Part

1. Contact us before sending anything back, using our Contact Us page (select "Return Request"), by email at [email protected], or by phone at 630-233-9296. Please include your order number.
2. We will review your request and reply with the return approval and shipping instructions.
3. Pack the part in its original packaging, include a copy of your invoice, and ship it to us by mail. The customer is responsible for the return shipping label and its cost.

Fees and Refunds

• A 15% restocking fee is deducted from the refund on all returned parts.
• Approved refunds are issued to your original payment method within 5–7 business days of us receiving and inspecting the returned part.

Exchanges

We do not offer exchanges. If you need a different part, please return the original part following the steps above and place a new order.

Cancellation Policy

• An order or a portion of an order may be cancelled up until the time it is shipped and no longer in our possession.
• If the cancelled part was special ordered from the manufacturer, a cancellation fee of 15% may apply.